Niantic assures Pokemon Go fans that it is listening to complaints

Ben Parfitt
Niantic assures Pokemon Go fans that it is listening to complaints

Pokemon Go developer Niantic has finally broken its silence and begun to engage with fans over complaints about recent changes to the game.

Disquiet over recent changes to Pokemon Go has been amplified by the developer's apparent unwillingness to respond. Now the team has released a statement explaining the reasons behind some of its decisions, including the move to block third party tracking apps and remove the in-built tracking app altogether.

We have removed the ‘three-step' display in order to improve upon the underlying design,” it said. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.

We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokmon Go to users around the world. The large number of users has made the roll-out of Pokmon Go around the world an... interesting… challenge.

We have read your posts and emails and we hear the frustration from folks in places where we haven't launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven't heard us Tweeting much it's because we've been heads down working on the game.

But we'll do our best going forward to keep you posted on what's going on.”

Niantic's community manager Andrew Krug has also said that the company is currently hiring for a Pokemon Go community manager.

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