Some owners of Grand Theft Auto V on PS4 and Xbox One have been unable to transfer their GTA Online save data from their old machines.
The next-gen version of Rockstar's critically acclaimed epic is out today (November 18th) and allows players to import their progress and unlocks from their existing profile.
However, those who have not played GTA Online for a while seem to have encountered a problem.
The Rockstar support site reads:
Question: I haven't played GTA Online since 2013. When I try to transfer to PS4 or Xbox One, it says No previous Grand theft Auto Online data is associated with your Social Club account.” I then tried to go back and play GTA Online on PS3 or Xbox 360 to verify, but it says the Rockstar services are unavailable. Help!
Answer: We are urgently looking into an issue preventing character transfer and GTA Online login on accounts that haven't played GTA Online since 2013. If you would like to receive an automatic email notification as soon as there is more information, please log into the Support Site and click Subscribe at the top of this page. Apologies for any inconvenience caused, and thanks for your patience.
UPDATE: Rockstar says a new patch available now has resolved this problem.