VR hopeful Oculus Rift says it is addressing the component shortage problems that have delayed orders of the device.
The component shortage impacted our quantities more than we expected, and we've updated the shipment window to reflect these changes. We apologize for the delay,” it told Polygon.
We're delivering Rifts to customers every day, and we're focused on getting Rifts out the door as fast as we can. We've taken steps to address the component shortage, and we'll continue shipping in higher volumes each week. We've also increased our manufacturing capacity to allow us to deliver in higher quantities, faster. Many Rifts will ship less than four weeks from original estimates, and we hope to beat the new estimates we've provided.”
Oculus boss Palmer Luckey has also been apologising.
We always hate letting people down. Can't share any specifics on the component shortage, but we are doing our best. https://t.co/vEFlpWBTGv— Palmer Luckey (@PalmerLuckey) April 12, 2016
It was reported yesterday that a number of customers have now been informed that their pre-orders have been pushed back significantly, in some cases to as far away as June – that's three months after the headset's official release. These people have already paid for the device, too.
New customers are also now being told that they won't receive their headsets until August – that's a four month wait.
Kickstarter backers who are still waiting have been told that their order is not affected by the delay as it is being sourced from a different allocation.