Blockbuster suspends postal rentals and online store but trade-in credit still valid

Ben Parfitt
Blockbuster suspends postal rentals and online store but trade-in credit still valid

More services have been shut down by struggling retailer Blockbuster.

The names of the 72 stores already earmarked for closure were revealed yesterday and now an FAQ from the chain has confirmed a host of other cancellations.

The good news is that credit on existing gift cards can still be spent in stores but un-activated gift cards are now kaput, with no refunds available. VIP rewards are also now unredeemable. Trade-in credit also remains valid although no further trade-ins are being accepted.

Less positively, the Blockbuster By Post service was suspended on October 29th with all customer accounts having now been cancelled. Also terminated in the rental bank facility meaning there’s no danger of further charges been made to former users’ accounts.

Subscribers can request a membership refund but access to account details such as previously viewed films or recommendations is not possible.

Customers have also been warned that the system with which user accounts are updated upon a disc’s return is currently suffering delays – users are advised to retain proof of postage although not late fees are expected to be applied to accounts.

Blockbuster’s Online Marketplace has also been closed meaning any unused coupons have lost their value. Game or film pre-orders will not be fulfilled. Items are only ever charged on dispatch, and with dispatches no longer happening there shouldn’t be any surprise bills for customers.

Payments taken for items that were not dispatched or faulty products received can both be claimed for from head office. Refunds are also being issued for in-store pre-order deposit payments.

The chain has reiterated that PS4 and Xbox One pre-orders will be allocated to alternative retailers. Microsoft and Sony will be contacting customers individually with details of how they can obtain their orders.

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Tags: Retail , trade-in , rentals , credit , Blockbuster , online store

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