Anti-cheat system Punkbuster has incorrectly banned some innocent players of Battlefield 3.
The third party software is designed to automatically identify players who are cheating and ban them automatically. As the software isn’t owned or operated by EA, overturning the bans is proving tricky.
“We are investigating an issue of Punkbuster bans that were incorrectly applied to some of our players,” EA said. “Please understand that our game advisors are not able to access or overturn Punkbuster bans, but we're working with our partners at Even Balance to get this resolved as quickly as possible.
“Please stay tuned for updates on this issue, and we're very sorry for the inconvenience this has caused.”
There’s an appeal process for those who feel they have been incorrectly banned.
It’s not yet known what has caused the fault or what behaviour is triggering the bans.