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Job Details

Position: Director of Customer Service/Experience - Freemium games London
Employer: Datascope
Category: Marketing
Location: UK
Salary: Negotiable depending on level and experience.
Reference: 40853
Date posted: Saturday, August 23rd 2014


To apply:

This is a highly successful start-up style games studio, which has experienced phenomenal success in the heart of London. They have developed and released a hugely popular strategy combat game in the Free to play social games space which commands 8 million daily active users and growing! They have gone global and are working on their second title which will continue to set the precedency of this studio as leaders in the freemium market.

As a result of their phenomenal success they are growing in terms of their middle management structure and require a Director of Customer Services and Experiences to join their studio in London.

By Director, they are not looking for someone is has too much of a corporate hierarchical stance, but more a hands on and strategic team leader who will act as the evangelist for the ultimate customer experience via positive team engagement mentoring and guidance to the Customer service team in Canada, the Global VIP program and London based territorial customer service team.

Responsibilities will include:

·         Regular liaison with the Canadian customer service team to align global customer service strategy.

·         Oversee the Customer service VIP team based in London ensuring that the ultimate level of customer experience is driven through the Customer service agents and driven via smooth operational management from the lead customer service Manager

·         Be instrumental in the drive of superb VIP experience and ensure that the delight of the player is never of sight!

You will report into the board regularly and be key in ensuring the views of the player are never far from sight!

NOTE:  It is key for this client that you have an entrepreneurial outlook and are ready to drive the CS team from the front and show passion for the growth of this hugely successful studio 

To apply please send CV to or tel Sarah on 020 7580 6018 for a confidential chat (once we have your cv). We value close, personal relationships with our candidates and applications by this method tend to be more successful.

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