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Position: Game Operations Manager – Mobile - London
Employer: OPM Recruitment Ltd
Category: Marketing
Location: UK - London
Salary: DOE
Date posted: Wednesday, May 17th 2017

Description:

Are you obsessed with playing mobile games?  Are you an experienced Community Manager?  Then this could be your perfect job!! 

My client is a successful Mobile games developer & publisher based in Central London.

The role is titled Game Operations Manager and will be the glue between my clients products and live ops teams by assisting with the on-going community management and configuration of in-game promotional events, contests and balancing changes to drive monthly goals.  You will collaborate with all areas of the business including the Product team, developers, CS, QA, Art, analytics.

As a Game Ops Manager you will be responsible for the growth of their games and managing their communities.

Specifically:

Manage the on-going VIP Community development such as overseeing the creation of the VIP newsletter, suggesting high level initiatives for events, engagement/re-engagement activities.
Act as the escalation manager for on-going player-reported issues
Monitor day-to-day player sentiment and make recommendations to the Product team for improvements
Bridge the communication gap between player and product, knowing when to escalate and when not to based on scope of issue, player sentiment etc.
Define game specific policies and procedures for interacting with our players in Band, via tickets, or other methods (high level initiatives).
Managing player refunds and exploit management
Cross-training in Live Ops with the goal of reducing the day-to-day tasks for our Live Ops managers, configuration of in-game events, and game balancing

For the right candidate, this role would be an ideal transition into a career in Live Operations or Product.