
Xbox 360 came under the BBC spotlight last night as consumer rights show Watchdog investigated complaints about the reliability of Microsoft’s next-gen console.
Watchdog claims to have received over 250 complaints about Xbox 360’s breaking down shortly after the expiration of the 12-month warranty period.
While Microsoft in the US has pledged to replace all Xbox 360 consoles manufactured before January 2006 regardless of how long they have been owned, the UK division is asking customers to pay for faulty machines to be repaired.
A statement from the show’s producers claimed: “The Xbox 360 was a global phenomenon when it was launched in the UK in December 2005. The world's richest man and Microsoft boss Bill Gates called it the Ferrari of home entertainment. But we've had nearly 250 complaints from people who think it's more of a clapped-out old banger.
“Worse still, you've been telling us that some of the problems with your faulty Xbox 360 consoles occur when the one-year warranty has run out. That means you have to fork out to get it fixed.
“Alex Ainsow had no problems for a year. But, just after the warranty ran out, his Xbox 360 wouldn't stop crashing. He had to pay £85 for the repair. His second Xbox 360 lasted three days before it got the 'three red lights' – a hardware failure known in the gaming community as the 'ring of death'. Once you see them, the box can't be fixed.”
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The reliability of the 360 has been an ongoing issue within the games community, with Microsoft continuing to insist that there are no systematic issues with the Xbox 360 hardware, despite the seemingly high number of faulty machines.
The Watchdog report was initially revealed on Gamesindustry.biz yesterday afternoon.
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I too have had problems with my xbox 360. I have had it 10 months and 3 times it has broken.
Trying to get a refund form MS is trying to draw blood out of a stone. The amounts of times i have been put on hold waiting to speak to a supervisor only to be cut off is absolutely ridiculous!
I am returning my console back to Play.com today for a full refund.
now my 4th xbox 360 with ring of death
4 times i have recieved ring of death about time we recieved some compensation from the 30 million made from the sale of these unreliable machines
360
Got one for my dad 2 christmas's ago, the first one broke within days, but Gamestation replaced immediately and explained how it was covered for 3 years (apparently)
PS3 the same
Now the PS3 YLOD was on last weeks show, just a matter of time with both these next gen consoles but at least MS give you a 3 year guarantee, Sony want £125 after the first year !!!!.......
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