£500 million?!

Seem like a huge figure, how many units is that based on repairing?

£500 million?!

Seems like a huge figure, how many units is that based on repairing?

I had this on a pre-owned unit just the other day. The manufacture date is only 9 months old. When i phoned they they refused point blank to repair it under warrenty and wanted £65 to repair it. I've refused on the principle its less than a year old, i still have the machine here. Have others had this problem?

we sold a brand new elite one sat and it was back on monday, all the customer did was turn it on and it had 3 red lights, no problems as we sawpped it and distributor gave us a replacement, but we have had alot of customers who claim xbox will not fix their 3 red light issue for free and want a credit card to pay upfront

You must of got a mardy rep on the phone it happens sometimes we send loads back to them but sometimes when you ring you get a nob head that wont help you just try again

It was a second hand unit, i spoke to tech support, then the supervisor, who asked for proof of purchase, which i emailed they then called back and confirmed it would cost £65. I kept getting told this figure during all the calls but was not happy with it hence speaking to a supervisor, who did sound like they were sorting it, but after the proof was supplied it was back to the £65 story. Something to do with a policy in place which changed in April of this year to do with 2nd hand machines

yeah i wouldnt say it was 2nd hand as they would say warrenty is only with the person who bought it and the warrenty doesnt pass over, id call again and say its new, most of our customers who call xbox never had to show proof of purchase, say its 10 months old

@7

Thats what i thought orginally, that was my plan but once i'd given the serial number they knew it was a second hand machine when my details did not match their system.

My point i tried to argue with them is this machine is 9 months old no matter if its had 1 owner or 5.

Wasn't this £500m repair budget announced prior to E3 2007? The Mirror news is unclear.

What about some money for the 'error 74 ' I got last week and have to pay 65 pounds for a 14 month old unit !! I have of course told them to shove it, PS3 next stop

this is totally unfair no matter if the console is new or used 3 years ext warrenty is just that, they just want to avoid paying to repair a console if they can,
this is the problem with register consoles, we will actually take in 3 red light consoles if we have the customers details so we can call up and get it replaced and then sell the replacement,

@ 1
"Seems like a huge figure, how many units is that based on repairing?"

All of them probably!!!

This is really old news. This was one of the last things Peter Moore did before he left MSFT. That was ages ago. The figure quoted as $1Bn.

. . .In other news. . . Sony release PS3 console, Argies invade Falkland Islands and Adam and the Ants are No 1 in the charts. Come on!

It's only news if there is an endemic problem with Xbox 360 Elites - see the updates to this over on techradar dot com ;)

Seems to me that the 2 news papers that reported this old news must have shares in Sony and wanted to divert the attention from the PS3 firmware update that bricked consoles before it was pulled.
I guess news papers printing stories for their own agenda is kind of old news too.

@john...

ohz my godz! yooz rite! comspiracy! Sony is out to get yooz!

I think the papers have genuinely ****ed up here....

Dear oh dear.

I bought one on the week it came out in Oct 07, and it failed 1 week before xmas. I bought a replacement one, which failed on me instantly, didn't even have a chance to enter my name.

These were both brand new, and failed more than my borthers premium.

I did get a replacement elite after the last one broke (the shop were a bit funny about it, but agreed to swap it), and I still have it, and touch wood, it is still running. 6 months, and I am almost waiting for it to break based on past experience.

Having said that, I am alot more cautious now, and don't leave it running for more than half a day.

@3 Elite
Consumer law says the machine must be fit for the purpose it was originally sold for, which this obviously isn't. Its an inherrent fault with the console and as such its down to them to either prove the fault has been caused by mis-use etc. or to fix it free of charge. It may be the case that after 6 mths the onus is on you to prove the fault is inherrent (can't remember exactly), but that shouldn't be to hard with the wealth of information available in this regard.
Big companies love to tell you they have no obligation to repair/replace but this just isn't the case

Ouch, £500 million ooh , that's baaad! They've got an uphill struggle when the new console comes out, it's going to have to be practically made of Kevlar to guarantee sales and they'll have to demonstrate that!

Reliability has always been an issue.. how many people had to turn their Playstation's upside down? Lol :)

Geez, I wanted to replace my Pro for an Elite because I thought they were reliable. Turns out they are bad as well. I believe they all have the latest board, don't they? Falcon I think it's called.
I won't bother replacing my reliable (touch wood) Pro. I believe 2/3 of these are fine anyway.
Sounds like the fault rate of Elites is just as bad. Such a pity as the console is great otherwise.

Ive sent 2 machines back with RROD. Very quick turn around (max 10days) and have never been asked for proof of purchase for either. Never been told I had to pay anything. Both were picked up by UPS the next day.
The first one went back to ireland iirc but my latest elite had to go to germany.

Is this the sam Mirror that went and took oictures from a porn site, and tried to pass them off as US troops in Iraq?
Why on earth would The Mirror drag out a story about events from one year ago, based on uncomfirmed stories from some 16 year old British boy, if The Mirror is not pushing their normal anti-American agenda? The British tabloids sink evebn lower into the gutter and take yet another step into idiot journalism and filth.

Is it a slow news month?

This is a giant problem. Lots of people are facing this red ring of death problem some sites like yours and www.xbox-360-repair.info are providing some quality information
Thanks a lot

I found this interesting article about how to fix xbox 360 ring of death. Check it out: http://www.1up.com/do/blogEntry?bId=8997386&publicUserId=6058961

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