This was an inevitability, really. Love Film (and Amazon before it) basically removed the need for a retail-based rental service.

They should never have bought out Ritz video!

Blockbuster deserve to collapse after the ignorance they have displayed to online development over the past 10 years.

Blockbuster had every opportunity to take advantage of online renting by mirroring LoveFilm or NetFlix's business model. They actually made a conscious decision to pursue the bricks-and-mortar rental approach and ignore online for as long as possible.

I went into my local Blockbuster the other day and saw one member of staff standing behind the counter on his own, struggling with a cue of customers and deliveries. when asked is there no one else there to help he replied "they have cut our hours back so I'm on my own" he was trying his best but the service was very rushed, the lack of good service due to the increasing cut backs of staff in the stores, its no wonder Blockbuster are unable to stay afloat in a market that needs good customer service, as we all know with out the customer there is no business

Have you been in a blockbusters lately there more of a shop than a rental company.

They have more DVD's and games for sale at about a rate of 10% percent rentable 90% sale so they died as a rental company a long time ago in my eyes.

It may have helped if they had a membership scheme offline like love film.

Blockbusters demise has been on the cards for quite a while, as a business like many others it had a poor sense of direction and even though its the most dominant force in high street rental its the most dominant force in an industry thats moving faster than Blockbuster has responded.

Piracy, online competitiors, digital media and downloads and poor customer service have all contributed to this.

In the UK Blockbuster reacted too late to competition and even when they did so they got it pretty wrong in quite a few areas.
On the high street Blockbusters revenue came from a mix of Rental, Retail and overdue fees, around 20% of their business in the UK is/was made from late fees, a large % also came from sales of Confec/Snacks/Softdrinks/Bws ( with significantly high margins) and a large % came from Games ( also having a high price point)
If you take all this away their rental revenue is quite poor in comparision, for a company known as a 'Rentailer' ( Thats a BB expression) tied in with the deals they had with studios, sure it gave them availability on all releases but at a cost its a very flawed business.

They then tried to move into being more of a Retailer & whilst this may have worked many years before, they dipped their toe a bit late & combined with not even getting that right with all the negatives it leaves Blockbuster where it is today.

whilst they could possibly pull through this long term its going to be a long haul & imo there are so many negatives that need correcting i doubt it could be done, external factors such as Poor movie releases,the sale of Gamestation in the uk and the nature of the Business being 'Weather dependant' ( when its hot customers drop like flies.) all amount to a mountain to climb.

cheers

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