Battlefield 4 launched with a number of major bugs and issues, which forced developer DICE to suspend all DLC development until it could get the game working.
It generated a significant fan backlash, and one that EA boss Andrew Wilson agrees with, calling the state of the game 'unacceptable'.
"For clarity it wasn't actually a server problem for Battlefield 4," Electronic Arts Andrew Wilson told Eurogamer.
"It was a client side problem. Right now the game is playing extremely well, and people are in there and having a lot of fun. I'm still playing it.
"For me, the situation we had was unacceptable. For the team it was unacceptable. We have worked tirelessly since then to make sure the gameplay experience got to where it absolutely should have been at launch and we're focused on that and we continue to deliver value to that player base."
Wilson says he can't promise it won't happen again, but development processes have been changed in an effort to prevent a repeat of the BF4 problems.
"We have changed development processes, we've changed development timelines and we've changed testing processes and beta processes, all with a view to not have the issues again.".
The next Battlefield game, Hardline, is developed by a different studio and launches on PC, PS3, PS4, Xbox 360 and Xbox One in October.