Customers who have paid a deposit for Diablo III at GAME Australia have been left out of pocket.
Having entered administration yesterday, the retailer has confirmed not only that it won’t be stocking Blizzard’s RPG, but also that it can’t afford to refund any deposits placed.
“Due to the appointment of an administrator to our business this morning, it is with regret that I inform you all that our stores will not be receiving any stock of Diablo 3,” a text message sent to customers reads, as reported by Kotaku Australia.
“Because of this, we regrettably will be unable to fulfill any pre-orders. Also, we will be unable to refund any deposits paid towards a pre-order of Diablo 3. If you need any more info, please email firstname.lastname@example.org.”
Customers who have pre-ordered could, if they choose, file as creditors to the company with the possibility of recouping at least some of their cash.
The news will likely infuriate publishers. Pre-orders have become hugely important amidst the current tough market conditions, and anything that could cause customers to think twice about placing a pre-order will be a huge worry.
GAME’s UK operations exited administration on April 1st.