Xbox 360 platform holder Microsoft has responded to the latest claims from UK newspaper The Sun, insisting for a second time that Xbox Live has most certainly not been hacked.
The assurance comes despite ongoing claims from The Sun that users have not succumb merely to a phishing scam. Indeed, the same sentiment has been expressed to MCV by several readers.
But these beliefs are unfounded, Microsoft argues, though it has pledged to improve the way in which it responds to complaints.
“As we commented on Tuesday, the Xbox LIVE service has not been hacked. However, we are investigating a number of recent customer complaints relating to Xbox Live customer service – particularly in the way that we have processed refunds to customers that have been victims of phishing related fraud.
“Consequently, we are taking several steps to address and resolve these particular issues as soon as possible and working closely with our affected customers to investigate and resolve any unauthorized charges made to their accounts resulting from recent phishing scams.
“Finally we would like to apologise to any customers who have not experienced a good service from us.”