L.A. Noire is not causing Xbox 360 or PS3 consoles to overheat and breakdown, says Rockstar.
The games media has spotted advice on Rockstar's website for consumers experiencing console problems. However, this is not because L.A. Noire is causing any specific problem. It is in fact common practice for publishers to offer such advice on its websites, says the firm.
Sony and Microsoft have not reported elevated customer services calls
A spokesperson said: "With the launch of L.A. Noire a very small number of Xbox 360 console owners have reported issues with the game freezing or locking up while playing. We posted some troubleshooting tips on our support site for these very few people, a common practice for any game publisher.
"Unfortunately this was erroneously picked up by some news outlets as a 'story,' reporting that L.A. Noire was causing issues to Xbox 360 consoles - which is categorically untrue.
"L.A. Noire has not caused these issues to the Xbox 360 console or the PS3 console as previously addressed by us and Sony. We are always committed to solving any problems people may have with our games and if you are experiencing any problems, please contact technical support."
Consumers experiencing problems should contact:
L.A. Noire is out today, and UK retailers are expecting a surge in sales as a result of its arrival.