Those who paid for the PSN version of Final Fantasy XIV: A Realm Reborn have been refunded by Sony.
The funds should already have been credited to users’ wallet, with the game itself now available to download from their download history.
The move follows the ongoing problems surrounding the re-launch of Square Enix’s MMO.
“I would like to take the time to personally apologise once again to all those players who have been affected by the extended World login and character creation restrictions which have been in place for the past several days,” the game’s producer and director Naoki Yoshida said on the game’s forum.
“I also understand that apologies will not help you get logged in. Considering the outcome of our first launch, our sales estimates for this one were decidedly conservative, as we believed that there would be a more gradual rise in users over the opening weeks and months.
“Instead, to our pleasant surprise, we experienced tremendous support from a great number of players who were eager to get into the game from day one. The fact that we had to implement these restrictions is a direct result of my inaccurate sales and login estimates, and as producer, I must accept complete responsibility for this misstep.
“Each and every player who has been affected has my deepest apologies.”
Square Enix last week suspended digital sales of the game as it continued to struggle with its technical issues.