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Sony has outlined details of a PSN problem that it temporarily stopping PlayStation Plus subscribers from accessing some of the free content on offer.
The issue stems from the infamous Welcome Back program, some legacy code of which is preventing full PlayStation Plus access.
I just wanted to let you know that we are aware of the problem that Welcome Back PlayStation Plus Users are having and are working to get this fixed ASAP,” PlayStation Network product manager James Thorpe.
Currently, the Welcome Back offer is not expiring and so those that have purchased a full Plus membership are not able to access the full Plus content. This issue is the cause of many of the other problems you have reported here on the blog, such as new content not showing up in the Store as expected.
We are working on this problem now as a matter of priority and expect customers to see this fixed over the next few days.”
