The Sun fights back in Xbox Live 'hacking' saga

Ben Parfitt
The Sun fights back in Xbox Live 'hacking' saga

UK national newspaper The Sun is not sitting down in its campaign about alleged Xbox Live hacking.

Earlier this week The Sun ran a story on the front page claiming that users of Xbox Live were seeing their accounts hacked and money stolen. Microsoft responded by denying any talk of a hack, saying instead that victims had succumbed to a phishing email scam.

Now The Sun has reasserted its claims of a hack, claiming that Microsoft is downplaying the situation.

“Hundreds of readers contacted The Sun yesterday after we told how criminals have swindled millions from people in online scams,” it says. “Many victims denied clicking on bogus ‘phishing’ websites or giving personal details to crooks posing as fellow players — saying that Microsoft is under attack from gangs in Russia and China.

“They also said the computing giant is routing complaints to the US and dragging its heels to compensate people.”

Indeed, MCV has been contacted by several individuals claiming much the same – that their accounts had been compromised and that they did definitely not give out their account information.

“I can assure you, [the hack is] very real,” one industry member told MCV under the condition of anonymity. “During the first week of September two purchases were made on my own Xbox live account, one for 5,000 credits and another 6,000 – totalling about £100.

“Not at any point have I had or have replied to an email asking for my account details in exchange for free stuff. To me this is a pure hacking issue.

“I have called MS at least five times trying to get my account sorted and the money refunded. I was told on the day that I reported it that the most recent transaction would be refunded (which it has) but that the initial transaction for 6,000 credits would need to be investigated. That investigation would take 30 days and they would contact me with the results. I'm still waiting for that call and I have chased them twice in the past fortnight alone.

“MS are playing down the issue here, but I can assure you there's more to it than a bit of phishing. To me its full-on fraud and MS don't seem that interested in sorting it.”


Tags: the sun , hack , live , security , Xbox

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Online services come under many attacks all the time from a small scale personal attack to the full on PSN assault. Successful or not they do happen.
Phishing is a common reason but it could be down to a virus, malware, etc on a local machine used to access either or another Live website.
This could of course be fallout from the PSN hack where email addresses and passwords were taken, if the victims had both accounts regisitered with the same email and the same password hackers could get in that way.
Change passwords often and don't share passwords between services, of course this won't help a great deal if the service is subjected to a highly orchestrated attack like on PSN.

Phil Evans

Nov 24th 2011 at 11:39AM

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There seems to be some confusion about the source of the hack, which may explain The Sun's -- and it's readers' -- confusion about those claiming to have been hacked.

As far as I understood, there was a recent hack that affected EA servers, including those on Xbox Live, which resulted in those taking over users' Xbox Live accounts spending large amounts of XBL points on FIFA Content Packs.

However, that is not the same as Xbox Live being hacked. It's an issue with EA's servers, and Microsoft should be directing the blame at EA, if indeed it proves to be true that this is where the confusion is arising.

Ben Furfie

Nov 24th 2011 at 11:58AM

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