Aimed at providing high quality, multi language, outsourced customer support at cost effective prices, Babel has partnered with Game Centre Group to launch a range of joint customer support services. Under terms of the agreement Game Centre Group will supply US based support teams and use its extensive technology to link in Babel's scalable European language resources and locations, to provide a unique end to end service for the key North American and European markets.
With clients viewing customer support as a requirement but also a costly in-house luxury, Babel and Game Centre Group have combined to focus on delivering a high quality, secure service which gives publishers and MMO developers the support they need but with all the advantages of an outsourced service.
"Babel regularly recruits and trains in over 20 languages, and with locations in UK, Canada and India already and more underway, it was the ideal partner to choose" said D.Scott Mattson President of Game CentreGroup, "we have the knowledge and technology to offer first class support and Babel have both the games knowledge and the resources on which we can both leverage, so it is an ideal solution".
"Being able to take the knowledge we gain during the QA and localisation phase of a title and apply that to customer support is another great example of Babel taking the lead. Customers paying significant monthly fees really need to be looked after by professionals working in a secure environment rather than relying on support by a fan base in bedrooms. I am proud to be partnering with Game Centre Group who share our vision of delivering world-wide high quality services." said Richard Leinfellner Babel CEO
Notes to Editor
Babel is the leading international provider of specialist services to the games and interactive entertainment industries. Founded in 1999, the company is part of the Quatrro Group which brings global scale and a strong financial backing. Babel has been voted Best Outsourcing Company at the Develop Industry Excellence Awards (2003, 2005, 2007 and 2008).
Babel provides outsourced services across all platforms of quality assurance testing, translation, audio recording, localised print, as well as mobile certification testing and mobile handset porting. Babel is an approved Microsoft, Sony and Nintendo QA test partner, as well as an official test house for Nokia, Java Verified and Vodafone. Babel works with all the major names in the mobile, handheld and pc, console games industry, including SCE, SEGA, Nintendo, Electronic Arts, Ubisoft, Microsoft, THQ, Warner Bros, Vodafone, Digital Choclate, Glu, Gameloft, Nokia, Square Enix, Atari, Namco Bandai, Activision-Blizzard, Lucas Arts and Eidos.