Suzhou, China – May 22, 2012 – Finding the best and most efficient way of assisting users can be a challenge for many game companies since customer service is one of the top priorities on every game company's list. As the saying goes "without users, there is no game" but still some gaming companies have trouble keeping their user satisfaction and quality assurance levels at a high level.
Barbily Games has taken the extra step in improving their customer service by implementing a new customer service ticket system that was launched during the weekend. This new system, which was announced here, allows users to submit tickets and those tickets will be assigned to a staff member. Tickets will be monitored and reviewed by the staff.
Thomas Watson, Senior Marketing and PR Manager for Barbily, says "We wanted to take it up a notch and improve how we communicated with our players. We hope this new ticket system will help us with that and I'm sure players will love it."
Reminder: When the Likes on Star Supremacy Facebook page reaches 500, 1000, everyone of Star Supremacy will receive gifts. What is more, when the page reaches 30,000 likes, 3 randomly selected players will win a gaming headset---Ear Force X11 Amplified Stereo Headset with Chat!
More events are still to come. If you think you have an idea for an event in the game or community, give Barbily your thoughts here. For those who have a facebook, Star Supremacy now has a facebook game application that you can play at http://apps.facebook.com/ssupremacy
For players who are new to the game and want a novice gift pack, there are still codes left to give out. Check out the giveaway page here for sites giving out any available codes.
For more information, please visit our official website at http://www.ssupremacy.com
About Star Supremacy:
Star Supremacy is a free to play massively multiplayer space conquest web game. In the distant future, tensions rise as the limited resources of earth run out. This is the story of the three major human factions while they compete to survive and expand. You can find more information at http://www.ssupremacy.com
About Barbily Games:
Suzhou Barbily Information Technology Co., Ltd is a high-tech enterprise engaged in professional software development and network applications, which possesses abundant enterprise resources, vibrant corporate culture and mature development and operation system.
At present, the focus of the company is the development of the massively multiplayer war strategy game Star Supremacy. With the background of space exploration, the intricate interest dispute among the three major powers reappears. It not only contains multiple interaction gameplay, such as resource exploitation, space colonization, etc., but even creates unique and abundant ship design system. It can really make players show their own personalities and travel freely in the boundless universe. Then, the game will be operated simultaneously at home and abroad. You can find more information at http://www.barbily.com.