Official Nintendo UK Customer Support Centre Offers Help, Advice and Peace of Mind for Nintendo Product Owners

23 rd April 2012– Nintendo UK has launched the Official Nintendo Customer Support Centre, a comprehensive service offering answers to any questions Nintendo fans have about Wii™, Nintendo DS™ or Nintendo 3DS™ consoles, games or accessories as well as a fast, reliable repair service. Gamers can then get on with the more important activity – playing games.

Customers taking advantage of the repair service are offered an initial inspection free of charge, which includes free shipping for their console or accessories. There are no obligations, however if customers do choose to have equipment repaired, they will receive their products back within seven days. Where products are still under warranty, repairs are free, and are returned complete with a new one-year warranty, also free of charge.

Simplicity for customers is key, and booking repairs is quick and easy. The simple online application form includes pictures of all Nintendo products covered by the repair scheme for easy identification, and customers are sent postage labels for their products as part of the free shipping service.

Customers can also benefit from advice on topics such as connecting to the internet, gameplay advice, or trouble with accessories. The support centre’s online portal answers a variety of common questions in the form of self-help articles, however for those preferring the personal touch, there is also a dedicated customer services team available to answer queries over the phone.

The Official Nintendo Customer Support Centre offers a unique level of support. Taking customer care to a new level, the service makes challenges almost as enjoyable as Nintendo’s range of games.

For further information on the services available please contact the Official Nintendo Customer Support Centre: / 0845 60 50 247


For further information please contact the Nintendo press office: / 020 7861 2868

About Nintendo:

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii™ home console, Nintendo 3DS™ and Nintendo DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 3.7 billion video games and more than 600 million hardware units globally, including the current-generation Wii, Nintendo 3DS, Nintendo DS, Nintendo DSi™ and Nintendo DSi™ XL, as well as the Game Boy™, Game Boy Advance™, Super NES™, Nintendo® 64 and Nintendo GameCube™ systems. It has also created industry icons that have become well-known, household names such as Mario™, Donkey Kong™, Metroid™, Zelda™ and Pokémon™.  A wholly owned subsidiary, Nintendo of Europe, based in Grossostheim, Germany, was established in 1990 and serves as headquarters for Nintendo's operations in Europe.


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