BBC’s Watchdog investigating PlayStation’s digital refund policy

PlayStation’s digital refund policy is to be the focus of a segment on tonight’s (Thursday May 28th) Watchdog.

The BBC’s consumer rights programme will be looking at the case of one John Lappin, a PlayStation 4 owner who was refused a refund after a fraudulent 39.99 purchase was made on his PSN account.

Sony’s black and white ‘no refunds’ policy meant that he could not be returned his money unless the content purchased was defective. This isn’t by any means a unique policy – most digital download platforms have similar rules.

After Lappin’s complaint, PlayStation investigated and replied saying:

Our investigation concluded that the serial number of the console on which these transactions were made does not match the serial number of the console you provided to us on your original call. Regrettably, as stated in the PlayStation Network Terms of Service, we are unable to offer a refund for purchases made on PlayStation Store unless the content is found to be defective."

Lappin – under the username Pockets – himself has been campaigning along with online forum Rllmuk to be heard about PlayStation’s digital refund policy.

You can catch Watchdog on BBC One at 8pm tonight.

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