Steam’s new refund policy is hitting some developers hard.
Destructoid reports that Ball King and Bike Baron creator Qwiboo has struggled with its latest release, Beyond Gravity (pictured). Of the 18 copies sold in the last three days, 13 have been refunded – that’s 72 per cent. Prior to the policy change the refund rate was said to be “minimal”.
Beyond Gravity, it should be noted, can be completed in around an hour, meaning that players are free to experience it in its entirety and still request a refund according to the new T&Cs.
PCGamesN reports that Revenge of the Titans developer Puppygames, meanwhile, has seen its game endure a 55 per cent refund rate. Prior to this it has directly processed only five refunds in the previous ten years.
It’s a similar story for RPG Tycoon developer Skatanic Studios. On May the game was refunded once. The first week of June, meanwhile, has seen 20 refunds from only 60 units sold.