Steam now offering refunds

Valve has announced Steam will begin offering refunds for nearly any purchase made on the digital distribution service.

A new page on Steam’s website details the new policy, which states users will receive refunds requested within two weeks of purchase – provided a few usage milestones haven’t been crossed.

"You can request a refund for nearly any purchase on Steam — for any reason," the page states. "Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it."

"Valve will, upon request via, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details [on the page] below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

DLC may also be refunded, though Valve notes "Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character)."

Beyond that, the basic rule for most games purchased via Steam state that if the product was played for under two hours a user can get a full refund within 14 days. It’s possible a user can still see a refund in other situations as well, depending on Valve’s evaluation of the situation.

About MCV Staff

Check Also

Square Enix announces London mobile studio, working on Tomb Raider and Avatar: The Last Airbender titles

“At Square Enix London Mobile, our goal is to move the world through play and in order to do this, we need to grow our team with even more unique voices, varieties of perspectives and creative energy."