Diablo III developer Blizzard has apologised to its fans for the server problems that have prevented many playing the game in the days following its release.
We've been humbled by your enthusiasm – and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure,” a company statement reads.
As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
We've been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15th, all systems have been online and running relatively smoothly.
We're continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.”
The studio also revealed that it is postponing the launch of the game's real-money auction house, which was supposed to go live on May 22nd. A new launch date has not yet been conformed.