An analysis of employee reviews at online jobs portal Glassdoor has labelled GameStop as the tenth worst company to work for in the US.
Those included in the report must have had at least 300 reviews, with a total of 202 companies being analysed.
GameStop's business model has come under pressure as more and more of these products are delivered over broadband or fast wireless,” 24/7 Wall Street's analysis stated.
Like Blockbuster before it, GameStop has a huge number of bricks-and-mortar locations to maintain in an industry that has moved substantially to digital platforms. And GameStop's own digital game distribution platform is small compared to the balance of its operations.
Employees appear to regularly complain that the company privileges sales above customer service. According to one review, ‘Priority is placed on sales instead of games and customers, pushing people to pre-order games can place them in a situation where they spend good money on a bad game with no possibility of a refund, business' models place customers at a disadvantage'.
It may also be the reason why the video game retailer made the Consumer Report's annual naughty” list for bad customer service in 2011. Likely adding to poor customer service, reviews point to high turnover.”