Forbes contributing writer Larry Downes pointed out that Best Buy has been losing market share in the US market and that the firm's stock has plunged 40 per cent during the course of last year.
After delivering an anecdote about pushy sales staff more interested in upselling an own-brand television service than answering questions about stock, Downes claimed that "Best Buy just doesn't understand its customers' point of view."
Downes took aim at the retailer's choice of language when the firm announced trouble fulfilling demand during the holiday season. "Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers' online orders."
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