Problems have persisted for EA’s city builder SimCity, as overloaded servers prevent players from accessing the game.
Now the publisher has pledged that its team won’t stop until the issues have been resolved.
With the game’s European launch only hours away, Maxis senior producer Kip Katsarelis has sought to belay fears on the EA forums.
“We are hitting a number of problems with our server architecture which has seen players encountering bugs and long wait times to enter servers. This is, obviously, not the situation we wanted for our launch week and we want you to know that we are putting everything we have at resolving these issues,” he wrote.
“What we are doing is deploying more servers over the coming two days which will alleviate many of the ongoing issues. We are also paying close attention to all the bug reports we are receiving from our fans. We’ve already pushed several updates in the last few days. Our live ops team is working 24/7 to resolve issues and ensure that bug fixes roll into the game as quickly as possible.
“While the ongoing issues are troubling, we can also see that players are really enjoying the game. In a single 24 hour period, there were more than 38 million buildings plopped down, nearly 7 and a half million kilometers of roads laid down, 18+ million fires started and (my favorite fact) over 40 million pipes filled up with poop.
“This team has put everything into this game and won’t stop until things are smooth. We ask our fans to be patient as our team works diligently to fix the issues. We share your passion for SimCity and thank you for your support and understanding.”
The server issues have been going on since the game was released in the North America on Tuesday. Then, EA said that only a “small percentage” of players were affected.
However, EA’s Origin Twitter account has been responding to connection issues from players since Tuesday, some of whom have been told to uninstall the game and re-download it before trying to connect to the server again. And customers in the UK have been asking whether or not they will be able to preload their disc copies with the view to play them come tomorrow.
As yet, EA has made no announcements about how this will affect the European release.