Turbine has appointed Ken Surdan as its new vice president of operations.
Surdan was previously senior VP of technology at TripAdvisor Media Network, as well as stints at SmartBargains.com and online travel company National Leisure Group.
As VP of operations, Surdan will be responsible for overseeing worldwide operations, including project management, customer service and support.
“I’ve had the good fortune to work with some of the best online organisations in the business, but Turbine really brings something unique to the table in terms of its proven ability to operate massive online games, as well as manage the complex online customer ecosystems which surround each of their multiple titles," said Surdan.
"I’m thrilled to join the team which will now build the technology and operations platform that will define the next generation of online entertainment. Our plans are to literally play a category leading role in how tomorrow’s systems are built and monitored to support these massive, interactive, transaction-based environments!”
Jim Crowley, president and CEO of Turbine, added: “Ken brings an extensive ecommerce and consumer facing operations background that will be vital as Turbine scales its global operations. We’re really excited to bring Ken’s strong record of accomplishment and his passion for the customer to bear on our rapidly growing business. This powers up the senior management unit at Turbine significantly.”