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Sony gives refunds as Anthem shuts down PS4 systems

EA’s new live looter-shooter, Anthem, is reportedly not just crashing and closing, but also completely shutting down PlayStation 4 consoles.

Several Reddit threads (thanks, GI.biz) are reporting BioWare’s live open-world game is frequently crashing or, in isolated cases, making the HDD temporarily inaccessible and reportedly "bricking" PS4 consoles entirely. When players can reboot their systems, they’re given a warning that suggests the console was not closed down properly.

In some instances – as detailed in this Reddit thread – some players have successfully petitioned Sony for a full refund of the game, but it’s clearly not a universal decision on Sony’s behalf, as some players have had requests for refunds refused.

"Sony is aware of the issue and is offering a complete refund on Anthem no questions asked. Took me 5 minutes," said one commenter.

"We’re aware of a crashing issue some of you have been reporting for #AnthemGame," EA said via a tweet posted yesterday. "We’re investigating and ask that you share your crash data reports when prompted. If you have, we’ll be reaching out to gather info; if not, please reply to this thread on AHQ."

The thread says EA is currently in the process of gathering information about the PS4 issues "so [EA] can determine the root cause". Affected players are asked to confirm what kind of PlayStation 4 console they have – original, Slim, or Pro – share their PSN ID, and detail when the crash happens.

At the time of writing, 471 people have self-reported that they’ve been affected by the same issues – either the game crashes to the PS4 menu, or it shuts down their console entirely.

About Vikki Blake

It took 15 years of civil service monotony for Vikki to crack and switch to writing about games. She has since become an experienced reporter and critic working with a number of specialist and mainstream outlets in both the UK and beyond.

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