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Tag Archives: customers

AMD partners with Square Enix Collective for new customer program

AMD and Square Enix have announced a new partnership that will see the hardware manufacturer promote the publisher’s indie itles to new customers. The program, entitled AMD4U, will provide AMD consumers with a range of games from Square Enix’s indie publishing unit, the Square Enix Collective. The aim is to …

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SOE will ban players for vile behaviour on any social network

Abusive behaviour on Twitter could see the perpetrator banned from playing Sony Online Entertainment’s online titles. That’s the message from SOE’s director of global community relations Linda Carlson, who told Games Industry that ensuring their games offer a friendly and welcoming environment is one of the company’s top priorities. "Not …

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Microsoft’s biggest Xbox One mistake? Listening to its customers, dev argues

Game designer and professor Jesse Schell has argued that Microsoft’s big mistake with Xbox One was one many global companies make – it listened to its customers. "Your customers want you to stay the same, even if it drives you into the ground," Schell told Games Industry. "The problem is …

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Former GAME boss says UK retail "isn’t properly managing customers"

Ian Shepherd has said that UK retailers are routinely failing to correctly manage their customers. I’ll go out on a limb and assert that there is no retailer in the UK properly managing its customer base, including the ones I’ve worked in,” he wrote on his blog Moving Tribes. That’s …

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Blizzard moves to help disappointed GAME customers Down Under

As the world this morning wakes up to Diablo III, gamers in Australia have been saved from disappointment by Blizzard. Having entered administration over the weekend, GAME Australia yesterday announced that it would not only be unable to honour Diablo III pre-orders, but would also not be able to refund …

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HMV and Asda "best-placed" to grab GAME market share

Consumer research firm Kantar Worldpanel has said that HMV and Asda are best-placed” to gain from this year’s spate of GAME and Gamestation closures. [GAME’s] customer requires a more specialist, in-depth range,” analyst Craig Armer told Retail Week. HMV had said it would trim its range of games but I …

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GAME stores facing abusive behaviour risk

Following reports of sporadic violence at some GAME stores, one outlet has taken the move of posting a warning to its customers at the door. Many customers have expressed their dissatisfaction at their inability to spend their Reward Point or other in-store credit. They are also not allowed to exchange …

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Sainsbury’s eyes up GAME customers in new promotion

GAME’s recent troubles were always going to spark a move from rival retailers to try and grab all those spare gamers – and supermarket Sainsbury’s appears to have made its move. The chain has announced not only that it has increased its video game stock but also that it has …

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Zavvi introduces Rewardz loyalty scheme

Consumers who buy from Zavvi.com can now earn loyalty points, giving them money off future purchases. Zavvi has introduced a new Rewardz loyalty scheme, which offers customers points every time they buy a game or other item from the online store. For every 1 a consumer spends on Zavvi.com, they’ll …

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Taco Bell apologises for rejected Vita winners

Dozens of customers at food chain Taco Bell received codes saying they’d won PS Vitas but failed to receive their prizes. Taco Bell told CBS 13 that someone ‘tampered’ with their competition, which means winning messages were incorrectly sent to entrants who hadn’t actually won. They later received emails informing …

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