Tag Archives: keywords studios

"Half your players will likely switch to a competitor’s game after one instance of a poor player experience according to current research. If your support team cannot deal with increasing inquiries, it’s time to scale."

When you think about customer support on a large scale, it’s easy to forget that every one of those support tickets represents a human-to-human interaction.

We talk to Sonia Sedler, COO and joint interim CEO of Keywords Studios, who is using the opportunity to improve the lives of 8,500 staff, across 69 studios and 22 countries

"We are delighted to have attracted a candidate of Bertrand's calibre to lead Keywords through the next phase of its development in the video games and adjacent content industries"

Also Viewfinder, Death's Door, Haven, Deathtrap Dungeon and more!

"At GDC this year, I provided a talk on how to manage multilingual communities, and here are some of the best bits of advice I gathered from the team to create that talk."

“After almost two years of imposed isolation and detached existence, we know how keen everyone is to meet face to face with others in our community."

Keywords Studios CEO Andrew Day has announced his retirement, following a recent health scare that prompted a "reassessment" of his priorities.

Keywords looks to make console games accessible to the world's biggest brands

Veteran studio, with 109 staff, joins games service provision giant