Though MCV contests that users falling for fake phishing emails are not Microsoft’s responsibility, the platform holder has responded to claims made in today’s copy of The Sun.
The paper this morning reported that users of the service were being robbed by online conmen.
What it failed to adequately highlight, however, was that the phishing scam in question is not a failing of Microsft’s Xbox Live service.
The security of Xbox Live members is of the utmost importance, which is why we consistently take measures to protect Xbox LIVE against ever-changing threats,” a Microsoft spokesperson told MCV.
In this case, a number of Xbox LIVE members appear to have recently been victim of malicious ‘phishing’ scams (ie. online attempts to acquire personal information such as passwords, user names and credit card details by purporting to be a legitimate company or person).
As a result, we are currently:
* Working closely with affected members who have been in touch with us to investigate and/or resolve any unauthorized changes to their accounts resulting from phishing scams
* Warning people against opening unsolicited e-mails which may contain spyware and other malware that can access personal information contained on their computer without their knowledge or permission
* Reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers.”
UPDATE: Microsoft has added the following, categorical statement.
"Xbox Live has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox Live service."